شروط الخدمة

Terms of Service

Welcome to Brightwell Egypt. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General

This website is operated by Brightwell Egypt. Throughout the site, the terms “we,” “us,” and “our” refer to Brightwell Egypt.

By visiting our website, browsing our products, or placing an order, you agree to comply with these Terms of Service and any additional policies referenced on this website.

2. Products and Product Information

We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product colors may vary slightly depending on your screen or device.

  • Product availability may change without prior notice.

  • We reserve the right to correct any errors or inaccuracies in product information.

  • We reserve the right to limit quantities or refuse orders when necessary.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to accept or cancel an order for reasons including, but not limited to:

  • Product availability.

  • Pricing or product information errors.

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect customer or delivery information.

If we cancel an order after payment has been made, the applicable amount will be refunded through the original payment method whenever possible.

4. Pricing and Payments

All prices displayed on our website are in Egyptian Pounds (EGP), unless otherwise stated.

We reserve the right to change product prices, offers, discounts, and promotions at any time without prior notice.

Payment must be successfully completed through the available payment methods before an order can be processed, except where Cash on Delivery is offered and selected.

5. Promotions and Discounts

Promotional offers and discount codes may be subject to specific terms and conditions.

Unless otherwise stated:

  • Discount codes cannot be combined with other offers.

  • Promotional offers are valid only during the specified promotional period.

  • We reserve the right to modify or cancel promotions at any time.

6. Shipping and Delivery

We will make reasonable efforts to process and deliver orders within the estimated delivery timeframe displayed on our website.

Delivery times may vary depending on the delivery location, order volume, public holidays, or circumstances beyond our control.

Customers are responsible for providing accurate delivery information. Brightwell Egypt is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy, which forms part of these Terms of Service.

Please review the Return & Refund Policy before placing an order.

8. Product Use

Customers are responsible for using products according to the instructions, warnings, and recommendations provided with the product.

Brightwell Egypt is not responsible for damage or adverse results caused by improper use, misuse, or failure to follow product instructions.

9. Website Use

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the security or functionality of the website.

  • Use automated systems to collect website content without permission.

  • Submit false, misleading, or fraudulent information.

  • Use our website in a way that may harm Brightwell Egypt or its customers.

10. Intellectual Property

All content available on this website, including but not limited to logos, images, product descriptions, graphics, text, designs, and website elements, is owned by or licensed to Brightwell Egypt unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our prior written permission.

11. Third-Party Services

Our website may use third-party services, payment providers, shipping companies, or other external platforms.

We are not responsible for the policies, availability, or performance of third-party services that are outside our control.

12. Limitation of Liability

To the extent permitted by applicable law, Brightwell Egypt shall not be liable for indirect, incidental, or consequential losses resulting from the use of our website, products, or services.

Nothing in these Terms of Service is intended to limit any rights or protections that cannot legally be excluded under applicable law.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page, and your continued use of the website after such changes are published constitutes acceptance of the updated terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws and regulations of the Arab Republic of Egypt.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.

Brightwell Egypt