Return & Refund Policy

At Brightwell Egypt, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

• The product is unused and unopened.

• The product is in its original packaging and in the same condition in which it was received.

• The product has not been damaged, altered, or used.

• Proof of purchase or the original order details are available.

For hygiene and safety reasons, opened or used personal care and cosmetic products cannot be returned or exchanged, unless the product was received damaged, defective, or incorrect.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

Please provide:

• Your order number.

• Clear photos of the product and packaging.

• A brief description of the issue.

After reviewing your request, we may offer a replacement or refund depending on the situation.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used personal care products.

• Products without their original packaging.

• Products that have been damaged after delivery due to misuse or improper storage.

• Items purchased as part of a final sale or non-returnable promotion.

4. Return Process

To request a return, please contact our customer service team with your order number and the reason for the return.

If your return is approved, we will provide you with the necessary instructions for returning the product.

Please do not send any products back without contacting us first, as unauthorized returns may not be accepted.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method whenever possible.

Depending on your payment provider or bank, the refund may take several business days to appear in your account.

6. Return Shipping Costs

If the return is due to receiving a damaged, defective, or incorrect product, Brightwell Egypt will cover the applicable return shipping costs.

For returns due to a change of mind or other reasons not related to a product defect, the customer may be responsible for the return shipping costs.

7. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer an exchange for the same product, subject to availability.

If the requested product is unavailable, a refund may be offered instead.

8. Refund Exceptions

We reserve the right to refuse a return or refund if the product does not meet the eligibility requirements described above.

9. How to Contact Us

For return, exchange, or refund requests, please contact our customer service team through the contact details available on our website.

Please include your order number and a clear description of your request so we can assist you as quickly as possible.

Brightwell Egypt reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.