Shipping Policy

At Brightwell Egypt, we work to ensure that your order is processed and delivered safely and efficiently. Please review the following shipping information before placing your order.

1. Order Processing

Orders are processed during our regular working days.

After placing your order, we will begin preparing it for shipment. Processing times may vary depending on product availability, order volume, and promotional periods.

You will receive an order confirmation after successfully placing your order.

2. Delivery Time

Estimated delivery times may vary depending on your location and the shipping service used.

Delivery within Egypt generally takes approximately 2–5 business days after the order has been processed.

Remote areas or locations outside major cities may require additional delivery time.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, including public holidays, severe weather, logistical issues, or incorrect delivery information.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout based on your delivery location and the applicable shipping service.

From time to time, Brightwell Egypt may offer free shipping or special delivery promotions. Any applicable shipping offers will be clearly displayed on the website.

4. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name.

• Phone number.

• City and area.

• Complete delivery address.

Brightwell Egypt is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

5. Order Tracking

Where tracking is available, customers may receive tracking information once their order has been dispatched.

If you have any questions regarding the status of your order, please contact our customer service team with your order number.

6. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable, cannot be contacted, or has provided incorrect delivery information, the shipping company may arrange another delivery attempt.

Additional delivery charges may apply in certain cases.

7. Damaged Packages

If your package appears damaged at the time of delivery, please contact us as soon as possible and provide clear photos of the package and products received.

For damaged or incorrect products, please refer to our Return & Refund Policy for further information.

8. Delayed or Lost Orders

While we work with our delivery partners to ensure timely delivery, occasional delays may occur.

If your order appears to be significantly delayed or lost, please contact our customer service team so we can investigate the shipment with the relevant delivery provider.

9. Contact Us

For questions regarding shipping or your order, please contact Brightwell Egypt through the contact information provided on our website.

Please include your order number when contacting us so we can assist you more efficiently.

Brightwell Egypt reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page.